PRIVACY POLICY
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By accessing our service, or by accepting this policy when signing up to use our Services, and/or by your continued use of the Services, you agree to be bound by this policy as updated from time to time. If you do not agree with anything contained in this Privacy Policy or our Terms of Use, please stop using the service (if you are a premium member, please contact us and we will cancel your premium membership).
The laws of Cyprus govern this Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims). If a conflict exists between this English language version and any translated copies of the Privacy Policy, the English version will prevail.
Our contact details are:
Address:
Phone: SWE - 020-075 34 96, NOR - 800 25 237
Email for Customer Services: support@tofeelagain.com
WHAT INFORMATION WE COLLECT ABOUT YOU
We may collect and process different types of information about you. Some of this data is considered to be Personal Data (that means it can identify you and includes Sensitive Personal Data) and Anonymous Data (that is data that cannot identify you).
Data we collect/you upload from your activity across our Services
When you use our Services to search for other users, explore our Services, or interact with other users, we will gather data related to these activities, including:
Information we collect when you sign up to our Services
We will collect your personal details including but not limited to your full real name, user name, address, telephone, email address, community, date of birth, age, race, religion, education, career, sexual orientation and any other information you submit when you create a profile and sign up to our Services.
Data we collect in respect of customer service and support
If you contact customer support, we will keep any information you provide to us including records of correspondence.
Information we collect from other social networks that you use
Some of our Services have the ability to link your use of the Services to other social networks you might have access to. If you have an account with another social network e.g. Facebook, you can share the data you have on our service with that network. To enhance your experience and create a personalized service we may ask you to login to your Facebook account. By doing so you grant us access to your information stored on your Facebook profile including without limitation your personal information, photographs, videos, interests and locations. When you login to the other network or install our app, we will receive the basic information from you including but not limited to your name, photos, gender, networks, user ID, email address, friends list and any other information you make public. If you have logged into other social networks and linked them to any of our profiles you grant permission for us to post updates, including location information, on your behalf, therefore please exercise caution. You can turn off location data – see below.
Information we collect about your location
We can collect location data from your mobile device. When accessing the Services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us, please turn off this feature by following your mobile device instructions on how to do so. If you are using a mobile device, we use GPS with an accuracy range of 20 to 100 meters. Although location data is anonymous and cannot identify you, it can be shown to other users, so please exercise caution if you do not wish to publicize your location. If you choose to change or turn off location sharing, in order to provide you with a more localized service and localized matches, we will show you as being at a randomly generated location within the postal code area that you have provided. We also use your location data to research our own Services, develop new products and improve our Services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device, including the brand, model, version of operating system, installed app details, email accounts, mobile carrier and so on. We may also connect your account with location data from Foursquare and can show your Foursquare check ins on our map within some of our Services.
HOW WE USE YOUR INFORMATION
Important notice about how we may use your photographs
When you upload a photo to any of our Services you are allowing us to use that photo for advertising and other commercial purposes, royalty free.
When we disclose your information to third parties and why
Third Party Service Providers
We share your personal information with third party service providers in order to provide the Services to you, including third parties who assist us with information processing, credit and payment processing, fulfilment of your subscription order, managing and hosting data, conducting consumer research or satisfaction surveys. These disclosures relate to providing our Services, improving our Services and delivering targeted advertising to you. We do not provide your contact details to third parties for direct marketing by them to you without your express consent.
Business partners
When you register or make purchases on our service or click-through our advertisements offered on third-party applications, we may share your personal information with the businesses with which we collaborate to offer you the applicable products, services, or any advertisements. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Advertisement servers
Through our Service, third parties may present or serve advertisements, provide us with data collection, reporting, ad response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and governed by this Privacy Policy. They may also obtain information about other applications that you have downloaded to your mobile device, and other information about you or your device in order to help analyze and serve anonymous targeted advertising on the Service and elsewhere.
Aggregated or non-personal information
We may share your non-personal information we collect under any of the above circumstances. We may also share it with other companies and third parties to develop and deliver targeted advertising on our Service and on services or applications of third parties, and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources.
Legal disclosures
We may be required by law e.g. through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or out with your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights by users.
YOUR RIGHTS TO ACCESS/AMEND THE DATA WE HOLD ON YOU & OPT OUT
Accessing the data we hold on you
If you want to know what data we hold on you, you have a legal right to obtain this information from us. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you and reserve the right to make a small charge for this service. To make a Subject Access Request, please write to us enclosing a photocopy of a photographic ID (e.g. passport or driving license) and utility bill (to provide proof of your address). This is to ensure we only send your data to you, or a third party that you expressly authorize in writing to deal with for you. Please write to us at the address stated above if you wish to make a subject access request.
Amending/correcting the data we hold on you
If you want to amend the data we hold, this is also very easy to do. We want to make sure we have everything right, so please simply contact us at support@tofeelagain.com to make any amendments to our records.
Changing your consent and opting out
It’s ok to change your mind about what data you are allowing us to keep and what you don’t want us to keep. You can amend your settings through your account at any time, or contact our Support team. We have to advise you however, that opting out of some data processing/storage will result in a loss of functionality of the services and a reduced user experience.
HOW LONG WE KEEP YOUR DATA FOR
Generally speaking, we only store data for as long as it is necessary to provide products and Services to you and others, with information typically being held until you cancel your membership.
For data storage purposes however, our users are considered as either being:
Active Users: this means you regularly log on to our Services and use the Services in any way;
If you are an Active User we will store your data until you cancel your account.
Inactive Users: this means that you have not canceled your account but you haven’t logged in for 9 months, or conducted any activity on our Services in that time;
If you are an Inactive User, you should be aware that we will continue to store your data until you cancel your account, including continue to market to you if you have consented to it. If you have not logged on for a few months, because we hope you will return to use the Services regularly and we want your information to be there for your convenience, you should be aware that you will still appear in our search results for other users, and your profile will remain visible. The responsibility to change your preferences or cancel your account lies with you.
Canceled: this means that you have followed our cancellation process and actively canceled your membership.
If you are a Canceled User, we will delete all of your data 9 months after the date of cancellation. It is important that we retain your data for this short period after cancellation to ensure that we can answer any payment or other account related queries, or provide information to third parties in line with our disclosure provisions outlined in this policy e.g. assisting police investigations. Even after you remove information from your profile or delete your account, copies of that information may still be viewable and/or accessed on the Internet to the extent such information has been previously shared with others, copied or stored by other users, or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
Deactivated: this means that you have chosen to make your profile temporarily invisible to other users.
If you select 'Deactivate my account' / 'Hide my profile' in the account settings, this is considered to mean that you have deactivated your account. Your profile and personal data will continue to be stored, allowing you to reactivate your account. When you use this option, your account/profile will be temporarily invisible to other users and will remain so until you cancel your account or reactivate your profile. To re-activate your profile, simply login again and your profile will be automatically re-activated. De-activating your profiles does NOT cancel your paid subscriptions, to ensure you are not further charged you must properly cancel your account, not simply de-activate it. For details on how to cancel your membership, please contact our support and mention your user ID or follow the guides on App Store℠ and Google Play.
Banned and terminated users
If your account is ever terminated by us, you are identified as a potential or actual scammer, or a potential or otherwise threat to our business or our users, your email address will be retained on our internal blacklist for as long as we deem necessary to protect the business and its users.
HOW WE KEEP YOUR DATA SECURE
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes using Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Moreover, we cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this Privacy Policy. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our reasonable control.
HOW YOU CAN HELP KEEP YOUR OWN DATA SECURE
We have designed the Service to make it easy for you to find, connect, and interact with other members of the Service by posting information about yourself. You can also use our electronic messaging system, which allows you to communicate with other users provided you are both subscribers. We recommend and encourage you (and all our members) to think carefully about the information they disclose about themselves. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ license details, or other sensitive information in your profile, which is open to abuse and misuse.
Please be careful about posting sensitive details about yourself such as your religious denomination and health details on your profile. While you may voluntarily provide this information to us when you create your profile, including your sexual preferences and ethnic background, there is no requirement to do so. Please remember that photographs or any video clips that you post on the Service may reveal these kinds of sensitive personal data. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing your information and making this public to other users.
When you post information about yourself or use the messaging service, the amount of personal information you share is at your own risk. Whenever you voluntarily disclose personal information on a publicly viewable Service, you make that information publicly available and others can collect and use that information. For example, if you post your email address, you may receive unsolicited email messages. If you post anything that is inconsistent with our terms, we reserve the right to terminate your account.
COOKIE POLICY
We may collect information about your mobile device by using Cookies. If you use our Services you are consenting to the use of Cookies as explained here. Cookies are small text files that may be placed on your device by the application that you use and provide statistical data to us. This data does not identify you personally, but tells us about your habits in using the application to tailor your user experience to suit your needs.
OUR RIGHTS TO AMEND THIS POLICY
We keep our Privacy Policy under regular review and will post any changes to it on this page. We encourage you to regularly review our Privacy Policy to make sure you are always aware of what information we collect, how we use it and under what circumstances, if any, we may share it with other parties. We may also contact you from time to time to advise of any changes if we feel such notification is necessary depending on the extent of the changes. We will update the “last updated date” at the top of these terms, and if we believe a change is material, we will inform you by email using the last known email address we hold for you. It is your responsibility to check this Privacy Policy and terms and conditions regularly. If at any time you do not agree to any of the terms, you must stop accessing or using the Service. If you continue to access and use the Service you will be deemed to have accepted any changes.
ADDITIONAL PRIVACY PROTECTIONS FOR CHILDREN USING THE INTERNET
We do not solicit or target persons younger than legal age for collection of information online. Our Service does not permit children under the age of 18 to become users and we do not accept any information from children. By submitting information to us you represent that you are over the age of 18. We encourage minors to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet. We encourage parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. We support the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.
QUESTIONS
If you have any questions about this Privacy Policy, please contact us at support@tofeelagain.com
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By accessing our service, or by accepting this policy when signing up to use our Services, and/or by your continued use of the Services, you agree to be bound by this policy as updated from time to time. If you do not agree with anything contained in this Privacy Policy or our Terms of Use, please stop using the service (if you are a premium member, please contact us and we will cancel your premium membership).
The laws of Cyprus govern this Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims). If a conflict exists between this English language version and any translated copies of the Privacy Policy, the English version will prevail.
Our contact details are:
Address:
Phone: SWE - 020-075 34 96, NOR - 800 25 237
Email for Customer Services: support@tofeelagain.com
WHAT INFORMATION WE COLLECT ABOUT YOU
We may collect and process different types of information about you. Some of this data is considered to be Personal Data (that means it can identify you and includes Sensitive Personal Data) and Anonymous Data (that is data that cannot identify you).
Data we collect/you upload from your activity across our Services
When you use our Services to search for other users, explore our Services, or interact with other users, we will gather data related to these activities, including:
Information we collect when you sign up to our Services
We will collect your personal details including but not limited to your full real name, user name, address, telephone, email address, community, date of birth, age, race, religion, education, career, sexual orientation and any other information you submit when you create a profile and sign up to our Services.
Data we collect in respect of customer service and support
If you contact customer support, we will keep any information you provide to us including records of correspondence.
Information we collect from other social networks that you use
Some of our Services have the ability to link your use of the Services to other social networks you might have access to. If you have an account with another social network e.g. Facebook, you can share the data you have on our service with that network. To enhance your experience and create a personalized service we may ask you to login to your Facebook account. By doing so you grant us access to your information stored on your Facebook profile including without limitation your personal information, photographs, videos, interests and locations. When you login to the other network or install our app, we will receive the basic information from you including but not limited to your name, photos, gender, networks, user ID, email address, friends list and any other information you make public. If you have logged into other social networks and linked them to any of our profiles you grant permission for us to post updates, including location information, on your behalf, therefore please exercise caution. You can turn off location data – see below.
Information we collect about your location
We can collect location data from your mobile device. When accessing the Services from a mobile device you will be given the option to allow location sharing with our application. If you do not wish to share your location data with us, please turn off this feature by following your mobile device instructions on how to do so. If you are using a mobile device, we use GPS with an accuracy range of 20 to 100 meters. Although location data is anonymous and cannot identify you, it can be shown to other users, so please exercise caution if you do not wish to publicize your location. If you choose to change or turn off location sharing, in order to provide you with a more localized service and localized matches, we will show you as being at a randomly generated location within the postal code area that you have provided. We also use your location data to research our own Services, develop new products and improve our Services, including using third parties to help us either provide the Services to you or develop new ones, and target advertising to suit your user experience. Your devices can give us lots of information about the device, including the brand, model, version of operating system, installed app details, email accounts, mobile carrier and so on. We may also connect your account with location data from Foursquare and can show your Foursquare check ins on our map within some of our Services.
HOW WE USE YOUR INFORMATION
Important notice about how we may use your photographs
When you upload a photo to any of our Services you are allowing us to use that photo for advertising and other commercial purposes, royalty free.
When we disclose your information to third parties and why
Third Party Service Providers
We share your personal information with third party service providers in order to provide the Services to you, including third parties who assist us with information processing, credit and payment processing, fulfilment of your subscription order, managing and hosting data, conducting consumer research or satisfaction surveys. These disclosures relate to providing our Services, improving our Services and delivering targeted advertising to you. We do not provide your contact details to third parties for direct marketing by them to you without your express consent.
Business partners
When you register or make purchases on our service or click-through our advertisements offered on third-party applications, we may share your personal information with the businesses with which we collaborate to offer you the applicable products, services, or any advertisements. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Advertisement servers
Through our Service, third parties may present or serve advertisements, provide us with data collection, reporting, ad response measurement, as well as assist with delivery of relevant marketing messages and advertisements. These third parties may view, edit, or set their own cookies. The use of these technologies by these third parties is subject to their own privacy policies and governed by this Privacy Policy. They may also obtain information about other applications that you have downloaded to your mobile device, and other information about you or your device in order to help analyze and serve anonymous targeted advertising on the Service and elsewhere.
Aggregated or non-personal information
We may share your non-personal information we collect under any of the above circumstances. We may also share it with other companies and third parties to develop and deliver targeted advertising on our Service and on services or applications of third parties, and to analyze and report on advertising you see. We may combine non-personal information we collect with additional non-personal information collected from other sources.
Legal disclosures
We may be required by law e.g. through potential or actual litigation, court order, public or governmental authorities, or rules and regulations within or out with your country of residence to disclose all or part of your information to third parties. We may also deem it necessary to make such a disclosure in the event of an issue of national security, law enforcement or other such similar situations as we deem necessary including, for example, allegations of alleged infringement of copyright, trademarks or other third parties’ rights by users.
YOUR RIGHTS TO ACCESS/AMEND THE DATA WE HOLD ON YOU & OPT OUT
Accessing the data we hold on you
If you want to know what data we hold on you, you have a legal right to obtain this information from us. You can make a Subject Access Request at any time, in writing, by following this simple process. By law, we have up to 40 days to respond to you and reserve the right to make a small charge for this service. To make a Subject Access Request, please write to us enclosing a photocopy of a photographic ID (e.g. passport or driving license) and utility bill (to provide proof of your address). This is to ensure we only send your data to you, or a third party that you expressly authorize in writing to deal with for you. Please write to us at the address stated above if you wish to make a subject access request.
Amending/correcting the data we hold on you
If you want to amend the data we hold, this is also very easy to do. We want to make sure we have everything right, so please simply contact us at support@tofeelagain.com to make any amendments to our records.
Changing your consent and opting out
It’s ok to change your mind about what data you are allowing us to keep and what you don’t want us to keep. You can amend your settings through your account at any time, or contact our Support team. We have to advise you however, that opting out of some data processing/storage will result in a loss of functionality of the services and a reduced user experience.
HOW LONG WE KEEP YOUR DATA FOR
Generally speaking, we only store data for as long as it is necessary to provide products and Services to you and others, with information typically being held until you cancel your membership.
For data storage purposes however, our users are considered as either being:
Active Users: this means you regularly log on to our Services and use the Services in any way;
If you are an Active User we will store your data until you cancel your account.
Inactive Users: this means that you have not canceled your account but you haven’t logged in for 9 months, or conducted any activity on our Services in that time;
If you are an Inactive User, you should be aware that we will continue to store your data until you cancel your account, including continue to market to you if you have consented to it. If you have not logged on for a few months, because we hope you will return to use the Services regularly and we want your information to be there for your convenience, you should be aware that you will still appear in our search results for other users, and your profile will remain visible. The responsibility to change your preferences or cancel your account lies with you.
Canceled: this means that you have followed our cancellation process and actively canceled your membership.
If you are a Canceled User, we will delete all of your data 9 months after the date of cancellation. It is important that we retain your data for this short period after cancellation to ensure that we can answer any payment or other account related queries, or provide information to third parties in line with our disclosure provisions outlined in this policy e.g. assisting police investigations. Even after you remove information from your profile or delete your account, copies of that information may still be viewable and/or accessed on the Internet to the extent such information has been previously shared with others, copied or stored by other users, or to the extent such information has been shared with search engines. We cannot control this, nor do we accept any liability for this. If you have given third party applications access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.
Deactivated: this means that you have chosen to make your profile temporarily invisible to other users.
If you select 'Deactivate my account' / 'Hide my profile' in the account settings, this is considered to mean that you have deactivated your account. Your profile and personal data will continue to be stored, allowing you to reactivate your account. When you use this option, your account/profile will be temporarily invisible to other users and will remain so until you cancel your account or reactivate your profile. To re-activate your profile, simply login again and your profile will be automatically re-activated. De-activating your profiles does NOT cancel your paid subscriptions, to ensure you are not further charged you must properly cancel your account, not simply de-activate it. For details on how to cancel your membership, please contact our support and mention your user ID or follow the guides on App Store℠ and Google Play.
Banned and terminated users
If your account is ever terminated by us, you are identified as a potential or actual scammer, or a potential or otherwise threat to our business or our users, your email address will be retained on our internal blacklist for as long as we deem necessary to protect the business and its users.
HOW WE KEEP YOUR DATA SECURE
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Service; any transmission is at your own risk. We take reasonable administrative, physical, and electronic measures designed to safeguard and protect your information from unauthorized access or disclosure. This includes using Secure Sockets Layer (SSL) software, which encrypts the personal information you input, and storing your information in encrypted form. Although we use commercially reasonable efforts to safeguard the privacy of your information, transmissions on the Internet cannot be made absolutely secure. Moreover, we cannot assure you that your personal information that we collect will not be used or disclosed inconsistently with this Privacy Policy. We assume no responsibility or liability for disclosure of any of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our reasonable control.
HOW YOU CAN HELP KEEP YOUR OWN DATA SECURE
We have designed the Service to make it easy for you to find, connect, and interact with other members of the Service by posting information about yourself. You can also use our electronic messaging system, which allows you to communicate with other users provided you are both subscribers. We recommend and encourage you (and all our members) to think carefully about the information they disclose about themselves. We also do not recommend that you put email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ license details, or other sensitive information in your profile, which is open to abuse and misuse.
Please be careful about posting sensitive details about yourself such as your religious denomination and health details on your profile. While you may voluntarily provide this information to us when you create your profile, including your sexual preferences and ethnic background, there is no requirement to do so. Please remember that photographs or any video clips that you post on the Service may reveal these kinds of sensitive personal data. Where you do upload and choose to tell us sensitive information about yourself, you are explicitly consenting to our processing your information and making this public to other users.
When you post information about yourself or use the messaging service, the amount of personal information you share is at your own risk. Whenever you voluntarily disclose personal information on a publicly viewable Service, you make that information publicly available and others can collect and use that information. For example, if you post your email address, you may receive unsolicited email messages. If you post anything that is inconsistent with our terms, we reserve the right to terminate your account.
COOKIE POLICY
We may collect information about your mobile device by using Cookies. If you use our Services you are consenting to the use of Cookies as explained here. Cookies are small text files that may be placed on your device by the application that you use and provide statistical data to us. This data does not identify you personally, but tells us about your habits in using the application to tailor your user experience to suit your needs.
OUR RIGHTS TO AMEND THIS POLICY
We keep our Privacy Policy under regular review and will post any changes to it on this page. We encourage you to regularly review our Privacy Policy to make sure you are always aware of what information we collect, how we use it and under what circumstances, if any, we may share it with other parties. We may also contact you from time to time to advise of any changes if we feel such notification is necessary depending on the extent of the changes. We will update the “last updated date” at the top of these terms, and if we believe a change is material, we will inform you by email using the last known email address we hold for you. It is your responsibility to check this Privacy Policy and terms and conditions regularly. If at any time you do not agree to any of the terms, you must stop accessing or using the Service. If you continue to access and use the Service you will be deemed to have accepted any changes.
ADDITIONAL PRIVACY PROTECTIONS FOR CHILDREN USING THE INTERNET
We do not solicit or target persons younger than legal age for collection of information online. Our Service does not permit children under the age of 18 to become users and we do not accept any information from children. By submitting information to us you represent that you are over the age of 18. We encourage minors to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet. We encourage parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. We support the development of technologies that help parents to control the collection and use of personal information from children who use online services in their households.
QUESTIONS
If you have any questions about this Privacy Policy, please contact us at support@tofeelagain.com